How can we help?
Frequently asked questions
How is packaging handled?
Orders are shipped in plain outer packaging. Shipping labels and customs declarations still need the information required for delivery and customs. See our Shipping Policy and Payment & Billing Privacy information.
When will my order ship?
Orders ship from Guangzhou, China. Processing takes 2–3 business days before dispatch. Free Shipping is available on merchandise subtotals of USD 30 or more after discounts, excluding shipping, taxes and fees, and has an estimated transit time of 10–15 days; FedEx is estimated at 3–7 days after dispatch. These estimates exclude processing and may be affected by customs or carrier delays. See our Shipping Policy for supported countries and weight-based FedEx rates.
Can I change or cancel my order?
Email info@zovelora.com as soon as possible and include your order number and the change requested. Changes or cancellation depend on the current fulfillment status; contacting us does not guarantee that a dispatched order can be changed. If it has already shipped, see our Returns Policy.
What is your return policy?
Contact info@zovelora.com within 30 days of delivery. Change-of-mind returns must be new and unused, with any hygiene seals intact. The buyer pays return shipping; Zovelora covers return shipping for quality problems. Contact us before shipping a return to Guangzhou. See the Returns Policy for details and consumer-rights information.
When will I receive a refund?
We confirm receipt and assess the returned item, then contact you about the refund outcome and next steps. For cryptocurrency orders, contact info@zovelora.com to coordinate the refund currency and network. Never share private keys or recovery phrases. Applicable legal refund requirements remain in effect; see the Returns Policy.
How should I clean and store my product?
Follow the cleaning and storage instructions supplied with your specific product. Water-resistance ratings, removable parts and cleaning compatibility vary. Do not assume an item is waterproof because another product looks similar. See our Product Safety page or contact info@zovelora.com for help locating the correct instructions.
Which materials do you use?
Materials vary by product and option. Check the specifications on the product page and the supplied instructions. If the material is not listed or you need to confirm a detail, email info@zovelora.com with the product name and option before ordering. We do not treat a supplier description as independent safety certification.
What will appear on my billing statement?
The payment method available at checkout is cryptocurrency or stablecoin payment through NOWPayments. The invoice specifies the currency, network and payment amount. Blockchain transactions can be publicly visible; discreet shipping does not mean anonymous payment. Read our Payment & Billing Privacy information before paying.
How is my account data handled?
We use account, order, delivery, and support information to operate the store and help with your purchase. Information may also be retained for applicable recordkeeping and dispute requirements. Read our Privacy Policy for details, or email info@zovelora.com to ask about your records or request access, correction, or deletion. Please do not send passwords, private keys, or unnecessary sensitive information.
Still need a hand?
Contact support without sharing payment card details or unnecessary sensitive information.
Email support